General Terms and Conditions

These General Terms and Conditions (GTC) apply to all contracts entered into between Jordi Bofill Mombrú (hereinafter, “the Provider”) and the users of the platform (hereinafter, “the Users”) in connection with the use of the website smartlandlord.es and the services provided.

Any terms and conditions of the user that differ from, contradict, or supplement these terms and conditions shall only form part of the contract if the provider expressly accepts their validity in writing.

The provider reserves the right to amend these general terms and conditions when there is a legitimate reason to do so. Users will be notified of any substantial changes by email at least 30 days before they take effect, and their active consent will be requested. If the user does not give their consent, they may terminate the contract before the changes take effect. Without active consent, the previous terms and conditions will remain in effect.

Smart Landlord is a SaaS digital platform designed to assist real estate investors. Its main features include:

• Real estate valuation and financial analysis: automatic calculation of returns, cash flows, amortization schedules, and scenario analysis for various financing models
• Location Analysis: A comprehensive evaluation of real estate locations based on demographic, economic, and infrastructure data, using a weighted scoring system
• Energy analysis: assessment of energy consumption through a comparative analysis and detailed recommendations for action.
• Document management: secure cloud storage and management of contracts, financial documents, energy efficiency certificates, and other real estate-related documents
• Interactive dashboards: graphical representations of investment forecasts, performance trends, and portfolio summaries
• Reporting: Automatic generation of professional-quality reports and analyses in PDF format
• Portfolio management: management of multiple properties, including comparative analysis and performance tracking

To provide our services, we use the following technologies and third-party providers:

In our privacy policy, you will find a detailed list of all third parties and their data protection practices.

General principle

Smart Landlord uses a token-based system (“tokens”) that controls access to analytics, reports, and other platform features. Each registered user has a personal account with a monthly token allocation. Tokens are used exclusively to access the platform’s features and do not constitute a digital currency or a means of payment in the legal sense.

Monthly payment

The free account includes 100,000 tokens per month. Once the allocation is used up, you will not be able to perform any further actions that require tokens until a new allocation becomes available or additional tokens are purchased. Unused tokens expire at the end of the month and do not carry over to the following month.

Token usage

Usage depends on the type and scope of the services used. Examples:

Analysis or appraisal of a new property

Preparation of a market or location report

Generating a report or summary in PDF format

Use of artificial intelligence-based functions (e.g., forecasts, simulations)

Top up tokens and change your plan

Users can purchase additional tokens at any time (“one-time purchase”) or upgrade to a higher-tier plan with a higher monthly limit. The plan upgrade takes effect immediately after confirmation in the user interface and applies starting from the current billing month.

Tokens that have already been purchased or used are non-refundable and cannot be transferred to other accounts.

Validity and Expiration

Tokens are valid from the time they are assigned or purchased until the end of the current calendar month. Any remaining balance will automatically expire. Tokens have no monetary value; they cannot be exchanged for cash or converted into other services.

Changes to the token system

Smart Landlord reserves the right to modify token usage or fees when necessary for technical or economic reasons. Users will be notified of any substantial changes at least 14 days in advance, and they may terminate the contractual relationship on an extraordinary basis if they do not accept the changes.

Transparency and traceability

You can view your current token balance and all transactions at any time in the navigation menu.

• Minimum age: 18 years old (the age of majority under the laws of the country of residence)
• A valid email address for registration
• For payment-related functions: a valid payment method and the purchase of the corresponding subscription
• Internet connection and a compatible web browser

By registering, users agree to provide accurate, complete, and up-to-date information. Any changes to account information must be updated immediately.

The following actions are expressly prohibited:

• Infringement of third-party copyrights, trademark rights, or other intellectual property rights
• Uploading malware, viruses, or other harmful code
• Reverse engineering, decompilation, or tampering with the platform
• Automated data extraction (screen scraping, crawling) without express authorization
• Disclosure of access data to third parties
• Use for illegal purposes or to circumvent applicable laws
• Server infrastructure overload

Users are fully responsible for all data they enter and all documents they upload. This includes, in particular, the legality, accuracy, and completeness of the information.

Free accounts: The contract is finalized once registration is complete.

Paid subscriptions: The contract is finalized once payment has been processed through our partner, Stripe. A subscription confirmation will be sent via email.

• All prices are listed in euros (€) and include the applicable VAT, where applicable
• Subscription fees must be paid in advance (monthly or annually, depending on the plan you choose)
• Payments are made exclusively through Stripe using the supported payment methods
• For international transactions, additional currency conversion fees or bank charges may apply, which will be the responsibility of the user
• Price changes will be announced at least 30 days in advance and will take effect upon the next renewal.

In the event of late payment or failed payments:

• Access to premium features will be automatically restricted
• The user will receive email reminders
• The provider may block the account after 14 days
• The supplier reserves the right to charge late payment interest in accordance with current Spanish law

• Free accounts: no time limit until they are canceled
• Monthly subscriptions: 1 month with automatic renewal
• Annual subscriptions: Initial term of 12 months, with subsequent renewal for an indefinite period and the option to cancel on a monthly basis (see 5.2)

Users can unsubscribe at any time:

• Free accounts: immediate effect upon account deletion
• Paid subscriptions: via account settings, effective at the end of the current billing period
• Refunds will only be issued for amounts already paid if there is a statutory right of withdrawal
• Annual subscriptions: Initial term of 12 months. Unless the contract is terminated at least one month before its expiration, it will be automatically renewed indefinitely and may be terminated at any time with one month’s notice.

The supplier may terminate the contract:

• Regular: with a 30-day notice period prior to the end of the settlement period
• In exceptional cases: in the event of a breach of these general terms and conditions, following a warning with a 14-day period to remedy the breach
• Immediately: in the event of serious violations (e.g., illegal use, security breaches)

Once the contract has ended, user data will be handled in accordance with our privacy policy. Users can export their data before the contract ends. Data cannot be recovered after the account is deleted.

If you cancel this contract, we will refund all payments we have received from you, including shipping costs (except for any additional costs resulting from your choice of a shipping method other than the cheapest standard shipping option we offer), without delay and no later than fourteen days from the date we receive notice of your cancellation of this contract.

In service contracts, the right of withdrawal expires once we have fully performed the service, provided that we began providing the service only after receiving your express consent and you confirmed at that time that you were aware you would lose your right of withdrawal once we had fully performed the contract.

The provider shall be liable only in cases of willful misconduct or gross negligence. In cases of slight negligence, the provider shall be liable only for breaches of essential contractual obligations (fundamental obligations), the fulfillment of which is indispensable for the proper performance of the contract and on which the user may reasonably rely.

Liability for damages is limited, to the extent permitted by law, to:

• In the event of a breach of obligations due to willful misconduct or gross negligence: unlimited
• In the event of a breach of material contractual obligations due to slight negligence: limited to typical and foreseeable damages
• Maximum amount: three times the subscription fees paid in the last 12 months, with a minimum of 50 EUR per claim

The provider is only liable for interruptions, errors, or data breaches caused by third parties (Stripe, Google, Microsoft Azure, etc.) to the extent that the provider can be held responsible for their selection or supervision.

The provider shall not be liable for any failure to provide the service due to force majeure, natural disasters, wars, terrorist attacks, cyberattacks by third parties, orders from authorities, or other unforeseeable events beyond the provider’s control.

The processing of personal data is carried out in accordance with our privacy policy and the provisions of the EU General Data Protection Regulation (GDPR) and Organic Law 3/2018 on the Protection of Personal Data and the Guarantee of Digital Rights (LOPDGDD).

• Contact information: name, email address, and, if applicable, phone number
• Payment details: payment information processed through Stripe
• Usage data: IP address, browser information, usage statistics
• Content data: uploaded documents, entered real estate data
• Communication data: support requests, email correspondence

Your data is processed and stored exclusively on servers located in Germany (Strato) and on Microsoft Azure. The provider is based in Spain; all data processing takes place exclusively within the European Union. Access to the data is encrypted and complies with the provisions of the GDPR and the LOPDGDD.

Users have the following rights regarding their data:

• Information about stored data
• Correction of inaccurate data
• Data Deletion
• Restriction of processing
• Data portability
• Objection to treatment
• Complaint to the regulatory authorities

Transactional emails (cannot be disabled):

• Registration Confirmations
• Links to reset your password
• Payment confirmations and invoices
• Contract-related notifications (changes to the terms and conditions, etc.)
• Safety Warnings

Marketing emails (optional; you can uncheck this box):

• Newsletters and product updates
• Promotional offers and discounts
• Invitations to webinars or events
• Market Research Surveys

Users can change their email preferences at any time in their account settings or unsubscribe by clicking the unsubscribe link included in every marketing email. It is not possible to unsubscribe from transactional emails, as they are necessary for the fulfillment of the contract.

Emails are sent through professional email service providers. We use tracking pixels only in transactional emails to confirm delivery, and not in marketing emails without express consent.

Our goal is for the platform to have a minimum annual uptime of 99% (excluding scheduled maintenance). This equates to a maximum downtime of approximately 87 hours per year.

Whenever possible, scheduled maintenance will be announced at least 24 hours in advance and will be carried out outside of peak hours.

We perform regular backups, but we cannot guarantee full data recovery in the event of any damage. We recommend that users save a backup of their important data on their local devices.

Contracts entered into with Jordi Bofill Mombrú are governed by Spanish law, specifically the Civil Code, the Law on Information Society Services (LSSI), and the consumer protection regulations in force in Spain.

Consumers, as defined by EU consumer protection legislation, are subject to the mandatory provisions of their country of residence.

Consumers, as defined by EU law, are subject to the mandatory consumer protection provisions of their country of residence, provided that these provisions are more favorable. This includes, in particular:

• Right of withdrawal
• Warranty Claims
• Liability Rules
• Review of the General Terms and Conditions

• For consumers: the jurisdictional rules provided for by law apply. Consumers may also file a lawsuit in the courts of their place of residence. The supplier may only sue consumers in their place of residence.
• For business owners: The exclusive jurisdiction is Alella (Barcelona), Spain.

Pursuant to Article 21 of Royal Legislative Decree 1/2007 (TRLGDCU): We are not members of the Consumer Arbitration System, nor do we voluntarily submit to it. In the event of a dispute, consumers may bring their case before the Consumer Arbitration Board of their respective Autonomous Community.

Our email address: info@smartlandlord.es

If any provision of these General Terms and Conditions is found to be invalid or unenforceable, in whole or in part, this shall not affect the validity of the remaining provisions. The invalid provision shall be replaced by a valid provision that most closely approximates the economic purpose of the invalid provision.

The provider has the right to assign its rights and obligations under this contract to third parties. Users will be notified of such an assignment at least 30 days in advance, and they will have the right to terminate the contract for cause.

Any amendment or addition to this agreement must be made in writing (an email is sufficient). This also applies to any waiver of the written form requirement.

These general terms and conditions will take effect on May 15, 2026.

Date: May 2026